FAQ

We hand make-to-order candles to ensure freshness and quality control, so orders typically take 3-5 business days to process and fulfill before shipping the orders. When fresh product is available, then the processing time will be less.

No. There are no pickup options available at this time. 

It’s the Step into Scent’s way to be clear. 100% customer satisfaction is our priority and we understand things happen. If you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange of the same or equal value, or a full refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

**Please refer to the return process for instructions.**

   Step into Scents customizes different wax blends that are 100% vegan. We use a variety of soy, beeswax, coconut oil, and apricot waxes, just to name a few. We look for characteristics of: trusted, clean, paraffin and paraben free ingredients. These quality ingredients offer benefits such as amazing scent throw, creamy surfaces, a consistent burn, and have a longer burn time.  

   Step into Scents only uses wooden wicks. Wooden wicks are more sustainable than cotton wicks, as thousands of wicks can be obtained from a single tree reducing our carbon footprint. They give off a pleasing sense of a fireplace crackling and burning.  Other benefits include: even burn, produce less soot for a cleaner burn, and distribute fragrance further.

Step into Scents recommends burning our candles 2-4 hours for the benefit of allowing the wax to melt from edge to edge of the container; this creates a memory ring the candle needs to preserve its lifespan. If a candle is not burned long enough to allow the wax to melt, it will create a smaller memory ring that results in an effect called “tunneling.”

   Recommended time to burn a candle is approximately an hour per inch in diameter of the container.  For example, if the container is 3 inches in diameter, you should burn the candle for 3 hours. 

There could be a few reasons why your wooden wick candle won't stay lit. First, make sure to trim the wick to 1/8 inch before lighting. Also, ensure that the candle has a full melt pool before extinguishing. If the wick is still having trouble staying lit, it could be due to drafty conditions or it's not being lit from the bottom. Try moving the candle to a less drafty location or try lighting the wick at the base where the wick meets the wax.

If the candle still wont light, please email our customer service at Stepin2scents@gmail.com  or text our support chat located on our website. 

   This is an all natural and pure characteristic of soy wax.  Frosting has no effect on how a candle preforms.

Yes, we recommend taking advantage of our beeswax product line. Beeswax candles are hypo-allergenic and can improve air quality. They burn with little to no smoke and clean the air surrounding them. Made from a renewable resource, beeswax is also biodegradable, making it a healthy choice for the environment too.

Never leave a candle unattended for any length of time. U.S. Consumer Product Safety Commission discovered that 85% of candle fires could have been avoided by using basic safety guidelines.

Please check out these guidelines here: Fire Safety & Candles - National Candle Association

Just like cotton wicks, wooden wicks need to be trimmed to function at its best. This allows the wax to travel up the wick properly and give you a sustainable scent throw. Leaving a wick too long creates a larger flame, which leads to larger melt pool and gives the candle more fuel. The large amount of fuel can lead to fire. 

This is purely a safety issue, especially with glass containers. Glass gets hot on the bottom as the wick nears the base. It can cause cracking, breaking, or damage underneath the glass. We use tin containers to lessen the dangers; however, the container still gets hot to the touch. We also recommend burning all candles on heat resistant surfaces away from anything that could be flammable or within reach.